FLORABELLE RETURNS POLICY
1 GENERAL FOR ALL RETURNS GENERAL FOR ALL RETURNS
1.1 No returns of goods will be accepted without prior authorization from Florabelle.
1.2 Request for return must be made within 7 days of receipt of goods or no credit will be given. Please submit all return requests to claims@florabelle.com.au
1.3 You must include with your return request the below:
a) a copy of the relevant invoice.
b) A list of the goods to be returned, including Code, Quantity, Customer Name and Customer ID.
c) When your return is approved you will receive a Return Confirmation (RC). A printed copy of the RC must be sent with the item being returned.
1.4 A credit will be issued only within 7days after receipt of the returned goods at the Florabelle Distribution centre.
1.5 Do not deduct the amount of the anticipated credit from any amount owing to Florabelle prior to receiving your credit note.
2 EXCHANGE OR REFUND
2.1 The goods must be returned to Florabelle Distribution centre at the cost of the customer once RC has been received.
Please Address to: RETURNS Unit 4/415 Pembroke Road, Minto NSW 2566
2.2 All returns must be in original unmarked packaging, in original and unsoiled condition and without price ticketing.
2.3 Responsibility for any transport damage on return remains with the customer and no credit will be given.
2.4 A 20% restock fee will be charged and the balance will be applied as a credit for future purchase.
3 FAULTY/DAMAGED GOODS
3.1 A credit or replacement may be applied if all the conditions under Paragraph 1 are met.
3.2 Clear details of the claim must be provided, including:
a) Images of the faulty/damaged item
b) A brief description of the fault/damage
4. CANCELLATIONS
4.1 No cancellations will be accepted for any specially requested goods that are “made to order” and that are in production or where production has been completed.